Assistants
Each assistant takes a real part of the workload off your team. Hawk sets it up around the tools you already use, runs it day to day, and you decide what it handles on its own.
Every setup starts with an intake. We review the tools and systems you use, then confirm exactly what your assistant will handle before you pay a monthly fee.
What your monthly fee covers
Your assistant isn't a tool you're left to figure out. Hawk sets it up, connects it to your systems, and keeps it working, so your team never has to.
- We watch it. We check its work and catch mistakes before your customers do.
- We fix it. When a tool it connects to changes, we update your assistant so it keeps working.
- We tune it. We keep improving its answers and instructions based on how your business really works.
- We change it when you ask. New rules, new tasks, or a new person to route work to are part of the service.
- We report back. Each month we review what it handled and what we'd improve next.
- You have a real person. Questions go to Hawk, not a help forum.
Customers and new inquiries
Front Desk Assistant
Handles your customers.
Handles your customers from the first message to the booked job, so every inquiry gets a fast, complete answer and nothing slips through.
Starting at $950 setup + $399 / month
Monthly fee includes monitoring, fixes, tuning, and changes. No extra charge for upkeep.
Examples
- Answers new inquiries from email and your website forms within minutes, in your business's voice.
- Asks the right follow-up questions, like what they need, where, and when, so leads arrive complete.
- Books appointments or callbacks onto your calendar.
- Routes each request to the right person on your team, and flags anything urgent.
- Follows up on quotes and leads that went quiet.
- Sends you a short daily summary of what came in and what's still waiting on someone.
Paperwork and billing
Office Assistant
Handles your paperwork and billing.
Keeps your paperwork, billing and calendar moving, so invoices go out on time, bills don't sneak up on you, and nothing sits on your desk.
Starting at $1,500 setup + $649 / month
Monthly fee includes monitoring, fixes, tuning, and changes. No extra charge for upkeep.
Examples
- Sends invoices and polite reminders for unpaid ones, and tells you who's overdue.
- Reads incoming bills and receipts, pulls out the key details, and gets them ready for your bookkeeping.
- Manages the team's calendar: sets up meetings, confirms appointments, and handles reschedules.
- Fills out routine documents from your templates, like estimates, contracts, and welcome packets.
- Keeps customer and vendor records up to date across your systems.
- Sends you a weekly snapshot of money owed to you, bills coming due, and loose ends.
Office prepares and reminds; it never moves money or pays a bill on its own. A person approves anything financial.
Jobs, projects and vendors
Operations Assistant
Keeps the work moving.
Keeps jobs, projects and vendors on track from start to finish, so nothing stalls and you always know where things stand.
Starting at $3,000 setup + $999 / month
Monthly fee includes monitoring, fixes, tuning, and changes. No extra charge for upkeep.
Examples
- Tracks jobs, tickets or projects from start to finish, and flags anything stuck or running late.
- Assigns new work to the right person and reminds them as deadlines get close.
- Sends customers status updates like “your tech is on the way” or “your project is done.”
- Keeps track of vendor orders, parts and supplies, and warns you before something runs low.
- Collects notes and photos from the field or team into one clear record for each job.
- Sends you a weekly report of what got done, what's behind, and where time went.
Tell us what you need solved
Custom Assistant
Built for the job that doesn't fit a box.
Got a critical workflow that none of the assistants above cover? Maybe it's an industry-specific process, a step your team dreads every week, or a system nobody else supports. We start with a discovery session to map it out, then build and run an assistant just for that job.
$500 discovery (credited toward the build) + build from $3,500 + from $999 / month, quoted after discovery
How a custom build works
- We map the job together: what comes in, what should happen, and what the result looks like.
- We agree on what the assistant handles on its own and what goes to a person.
- Hawk builds it, tests it with your real work, and adjusts it before go-live.
- Then we run it and keep improving it month to month.
You set the rules.
During setup we decide together what your assistant handles on its own, what it drafts for your approval, and what it hands straight to a person. You can change those rules any time.
Don't see your job here? Tell us about it. Most of our best builds start with something we didn't list.